Question 1

How do I book for Wonderland Upside Down using Culture Pass?

Accepted Answer

Culture Pass can only be redeemed on Klook.(https://s.klook.com/c/zXmZZ8W93J)

Once you have selected the number of tickets you require, select Culture Pass as the payment method. If you would like to redeem more than 1 Culture Pass, bookings will need to be made separately.

Do indicate who you will be dining with in the booking and we will take note.

Question 2

What is the location of Wonderland Upside Down?

Accepted Answer

The location is kept secret and will be disclosed via email 24 hours before your reservation date.

Question 3

I have a booking but have not received the location details.

Accepted Answer

Location details are sent via email a day prior to your reservation. 
Do check your spam/junk mail folder or do drop us an email at hello@andsoforth.com.sg (hello@andsoforth.com.sg)

Question 4

When are we open?

Accepted Answer

We operate on Monday, Friday, Saturday for Dinners and on Sunday for Brunches weekly.

Question 5

How long is the entire experience?

Accepted Answer

It is about 120 minutes.

Question 6

I have Dietary Restrictions, can Wonderland accommodate me?​

Accepted Answer

When making your booking, do state your partner's and your dietary restrictions in the [Dietary Restrictions] comments box (Vegan, Pescatarian, No Pork, Gluten Free, etc).
The team will do their best to accommodate.

Question 7

Are we Halal - Certified?

Accepted Answer

We are not Halal - Certified but we do have No Pork/Lard, No Alcohol & Pescatarian Options.

Question 8

Is there a dress code for the experience?

Accepted Answer

Yes! But only if you want to. Dress up in Victorian Punk or as Alice or as whatever you feel like wearing, its Wonderland, all are welcome here!

Question 9

Is there parking in the building itself?

Accepted Answer

There are no parking spots in the building, but there are available parking areas within a 5 minute walk.

Question 10

Can I bring my own alcohol to the experience?

Accepted Answer

Yes, you can. There will be a corkage fee that will apply.

Question 11

Can I bring my own birthday cake?

Accepted Answer

Yes, you can. There will be a corkage fee that will apply.

Question 12

I bought tickets but I am unable to make it. Can I pass it on to my friend?

Accepted Answer

Yes, we can assist you on transfers to a friend.
Do email hello@andsoforth.com.sg (hello@andsoforth.com.sg)with the following details:

Name:
Contact Number:
Email Address:
Dietary Restrictions

Question 13

I bought tickets but I am unable to make it. Can I get a refund?

Accepted Answer

Tickets sold are strictly non-refundable and non-exchangeable.

For bookings less than 3 weeks away:  
We can assist with transferring tickets if you wish to pass them on to someone else. 
Please contact us at hello@andsoforth.com.sg (hello@andsoforth.com.sg)with the following details: Name, Contact Number, Email Address, and Dietary Restrictions.

Alternatively, if you wish to re-book, we can offer a rate of $86.40 per person to cover costs instead of the full ticket amount.

For bookings more than 3 weeks away:

An exception can be made for date exchanges for tickets that are more than 3 weeks away, with an admin fee of $20.

*Ticket exchanges and re-bookings are subject to availability.

Question 14

What should I do if my credit voucher code doesn't work?

Accepted Answer

If your credit voucher code isn't working, please email us at hello@andsoforth.com.sg,(hello@andsoforth.com.sg) and we will assist you with your booking.

Question 15

Is the experience suitable for children?

Accepted Answer

Sundays are Family Friendly and toned down a little to suit children, the minimum age requirement will be 3 years.

Monday, Thursday, Friday and Saturday are meant for ages 13 and above. Do take note that we do not provide kid meals and they will still require a ticket but we are able to accommodate their dietary needs.

Question 16

Can I bring elderly guests?

Accepted Answer

Guests would need to climb stairs up and down but during the experience, if guests are unable to climb/crawl between rooms we do have alternative service routes for them to use.

Question 17

How can I make large group or corporate bookings?

Accepted Answer

We can accommodate up to 20 people per time slot. For larger groups of 40 pax and above, we recommend splitting into smaller groups and booking consecutive time slots. For more information, please email us at hello@andsoforth.com.sg.

Question 18

When are new tickets released?

Accepted Answer

Stay updated on new ticket releases by following us on Instagram and Facebook @asfwonderland.

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